Below FAQ are some common concerns of our customers before purchasing.
If you have other questions, please email us parts@partbros.co.nz.
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Pre Quote Questions
Tell us your vehicle details and the parts you need, and we’ll compare prices across multiple suppliers to find the best options.
We source parts for all major brands including
Toyota | Ford | Honda | Nissan | Mazda | Hyundai | Kia | Mitsubishi | Subaru | Suzuki Volkswagen | BMW | Mercedes-Benz | Audi | Lexus | Chevrolet | Holden | Isuzu | Jeep | Dodge | Fiat | Volvo | Land Rover | SsangYong.Most quotes are provided within a few hours on business days, depending on the parts and suppliers.
Yes, we specialize in tracking down rare or discontinued parts through our trusted supplier network.
Not necessarily — our team can help identify the correct part if you provide vehicle details and the issue you’re experiencing. Some vehicles may have multiple options, we have the experience to work out the differences but in some instances we may require more information or possibly photo's to help verify where possible.
No, you can request quotes for a single part or multiple parts, we’ll always provide the best sourcing solution.
We cross-check part numbers and compatibility using your vehicle’s make, model, year, VIN, or registration to ensure a proper fit.
Yes orders can be canceled before fulfillment; a 5% payment provider fee applies. Returns after fulfillment incur a 20% restocking fee. Items must be in resalable condition and coordinated with our team.
Items that arrive damaged, we will work to source and supply a replacement otherwise refunded. Please see our refund policy for more information and what to do
Post Purchase Questions
Once your order has been dispatched, we’ll notify you with tracking details via email, you can check via the link supplied or by entering your order number into our tracking system on our website.
Delivery times vary depending on supplier location and shipping method. We’ll provide an estimated timeframe with your quote.
Contact us immediately, we’ll coordinate with the supplier to replace or refund damaged items.
Yes, returns are handled according to supplier policies. Contact us and we’ll guide you through the process.
Yes, most parts carry a manufacturer’s warranty. We’ll provide details for each part with your quote or invoice.
Please note:
For warranty of vehicle parts, these must be installed by a qualified workshop
We available via email or phone for any post-order questions, warranty claims, or installation concerns.